Refund Policy

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Thank you for purchasing original oil paintings from Eckland Paints, owned and operated by Dylan Eckland. We strive to ensure every piece meets the highest standards of quality and craftsmanship. Due to the unique, handmade nature of our original artworks, all sales are considered final. However, we understand that issues may arise, and we've outlined our policy below to balance customer satisfaction with the protection of our artists and business operations.

1. No Refunds for Change of Mind or Buyer's Remorse

• Original oil paintings are one-of-a-kind creations, and preferences in art are highly subjective. As such, we do not offer refunds, returns, or exchanges for reasons such as change of mind, dissatisfaction with style, color variations (due to screen display differences), or fit within your space.

• We encourage customers to review all provided images, descriptions, dimensions, and details carefully before purchase. If you have questions, contact us prior to buying for additional photos or information.

2. Damaged or Defective Artwork

• If your painting arrives damaged due to shipping or has a manufacturing defect (e.g., significant flaws not disclosed in the listing), please notify us within 7 days of delivery.

• Provide clear photos of the damage and packaging. We will investigate and, at our discretion, offer:

  • A full refund (including original shipping costs) upon safe return of the artwork.

  • A replacement painting of equal value, if available.

  • Repair services, if feasible.

• To process, you must return the artwork in its original packaging (or equivalent secure packaging) via insured shipping. You (the customer) are responsible for return shipping costs, which will be reimbursed only if we confirm the damage was not caused by mishandling on your end.

• Refunds will be issued to your original payment method within 14 days of receiving and inspecting the returned item.

3. Cancellations

• Orders can be canceled for a full refund if requested within 24 hours of purchase and before the artwork has shipped.

• After shipment, cancellations are not possible, and the policy for damaged items applies.

4. Shipping and Handling Costs

• Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped) or confirmed damage.

• For any approved return, you must cover the cost of insured return shipping to protect against further damage. We recommend using a tracked, insured carrier.

• International customers: Additional duties, taxes, or customs fees are your responsibility and non-refundable.

5. Restocking Fee

• In cases where a return is approved (e.g., for damage), a 15% restocking fee may apply to cover administrative, inspection, and repackaging costs. This fee will be deducted from your refund.

6. Exchanges

• We do not offer direct exchanges for original artworks due to their uniqueness. However, if you're unhappy with your purchase and it qualifies under the damaged/defective clause, you may apply the refund value toward another available piece (subject to availability).

Important Notes

• All returns must include the original receipt or order number.

• Artwork must be returned in its original condition—undamaged, unaltered, and without signs of use (e.g., no framing or hanging unless pre-approved).

• We reserve the right to refuse returns that do not meet these conditions.

• This policy complies with applicable consumer protection laws but may vary by jurisdiction. If you have specific legal concerns, consult a professional.

If you have any questions about this policy or your order, please contact us at Dveckland.tattoo@gmail.com. We're here to help make your art-buying experience positive.