Shipping Policy

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1. Shipping Timeline:

   • All orders are processed and shipped within the same week of purchase, provided payment is confirmed and no customizations or special requests delay the process. Orders placed after 5:00 PM CDT on Friday will be processed the following week.

2. Shipping Costs:

   • The customer is fully responsible for all shipping costs. Shipping fees are calculated based on the destination, weight (approximately 20-30 lbs for a 36" x 48" painting with protective packaging), and selected carrier.

   • A shipping cost estimate will be provided at checkout. Final costs may vary depending on the carrier’s rates and any additional services requested (e.g., expedited shipping).

3. Insurance:

   • The customer is responsible for purchasing shipping insurance to cover the full value of the painting (approximately $3,000). Insurance is mandatory to protect against loss or damage during transit.

   • Eckland Paints will provide details for insurance options at checkout. If the customer declines insurance, they assume full responsibility for any loss or damage during shipping.

4. Packaging:

   • Each painting is carefully packaged in a sturdy, padded box with protective materials to ensure safe delivery. Packaging is designed to withstand standard shipping conditions, but customers are advised to inspect the package upon receipt for any signs of damage.

5. Carriers:

   • Eckland Paints partners with reputable carriers (e.g., FedEx, UPS, or specialized art transport services) to ensure secure and timely delivery. The choice of carrier may depend on the destination and customer preference.

   • International shipments may involve additional customs fees, taxes, or duties, which are the customer’s responsibility.

6. Tracking:

   • A tracking number will be provided via email once the painting is shipped, allowing customers to monitor the delivery status.

7. Delivery:

   • Customers are responsible for ensuring someone is available to receive and sign for the delivery, as high-value items require a signature upon receipt.

   • If a delivery attempt fails, the customer must coordinate with the carrier for redelivery or pickup. Additional fees for failed delivery attempts are the customer’s responsibility.

8. Damage or Loss:

   • Upon receipt, customers must inspect the painting immediately and report any damage or issues to Eckland Paints within 48 hours. If insured, customers must file a claim with the carrier’s insurance provider, and Eckland Paints will assist with documentation.

   • Eckland Paints is not liable for damage or loss during transit if the customer declines insurance.

9. International Shipping:

   • International orders are subject to the same policies, with customers responsible for all shipping costs, insurance, and any applicable customs fees or import duties. Delivery times may vary due to customs processing.

10. Contact:

    • For questions or assistance with shipping, contact Eckland Paints at [insert contact email/phone] or visit [insert website URL].

By placing an order with Eckland Paints, you agree to the terms of this shipping policy. We are committed to ensuring your high-end oil painting arrives safely and promptly. Thank you for choosing Eckland Paints!